Product Refund Policy

THIS REFUND POLICY IS STRICTLY ONLY FOR THE 'VALERIE KALAFATIS BROW PRODUCT LINE' PRODUCTS THAT ARE PURCHASED FROM OUR E-SHOP.

INCORRECT OR FAULTY PRODUCTS

If you have received incorrect, damaged or faulty items, please provide details (including photos) within 7 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact our customer care team at info@vkbrows.com.au and include your order confirmation number in the subject line so we can find your order easily and process your request promptly. Items must be returned in their original condition; no refund can be made for products that have been used. Valerie Kalafatis Brows does not take responsibility for the costs of returning the products.
*We do not offer refunds or accept returns for change of mind, wrong choice of colour, including a satisfaction guarantee as everyone's skin and eyebrow hair is different and therefore results may vary.

MISSING ITEMS

We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.
Please contact our customer care team at info@vkbrows.com.au with your order confirmation number in the subject line so we can find your order easily and process your request promptly.